Everything about onboarding, security, payments, bookings, WhatsApp and AI attendance.
Yes — both platforms have customer-facing apps for online appointment booking, plus a web portal for managing your business.
Never. We treat your data as your property, comply with global privacy laws, and never share it with third parties.
Once you request deletion, data stays for 15 days (so you can reactivate), pending appointments are cancelled and refunds initiated, then everything is removed.
Your data lives on secure, industry-compliant cloud infrastructure, encrypted at rest and in transit, with regular audits and continuous monitoring.
We align with SOC 2 Type II and SOC 3, support HIPAA-eligible services, and follow GDPR and CCPA principles.
Access is strictly limited to authorized personnel, protected by multi-factor authentication. You can set team permission levels and revoke access anytime.
Fault-tolerant systems with hourly automated backups, redundancy and real-time monitoring keep your salon running.
There is 18% GST on any plan, applicable only to Indian customers.
Money goes back to the original payment method within 2–5 business days (less a 3% + GST gateway fee). Every plan includes a 14-day money-back guarantee.
No commission on bookings — only a 3% transaction fee on online payments to cover processing.
Yes, contact support any time to change your plan.
A booking is a scheduled appointment made in advance; a walk-in is for customers who arrive without one.
Tap 'New Customer' during booking or walk-in and enter phone, name and gender — or search existing customers by name, number or email.
Send it via WhatsApp (with API setup), SMS, or print a hard copy.
Zap uses the official WhatsApp Business API and stays within WhatsApp's guidelines, reducing ban risk for bulk messaging.
Book appointments, check membership balance and view packages — and send enquiries directly to your salon.
You start at 250 new conversations a day and scale to 1,000, 10,000, 100,000 or unlimited based on quality metrics.
Staff scan their face on arrival and exit using their own smartphone — the AI recognizes them and logs attendance automatically.
No — it works with the smartphones your staff already have and is trained for typical salon lighting.
No. Face scanning plus geo-fencing prevents buddy-punching and remote check-ins, with 100% tamper-proof logs.
Most owners save 3–5 hours a week by eliminating manual sheets and data entry.
Book a free, no-pressure demo and see how Zylu grows your revenue, retention and team — all in one platform.
