Straightforward refunds, with a 14-day money-back guarantee on every plan.
Last updated 2026. This is a plain-language summary for the redesign concept; the binding policies live on zylu.co.
Every Zylu plan comes with a 14-day money-back guarantee. If Zylu isn't growing your salon, let us know within 14 days and we'll refund your subscription.
The one-time onboarding fee covers setup work and is non-refundable.
On cancellation of a service, the money goes back to the original payment method within 2–5 business days.
A payment-gateway fee of 3% plus GST is deducted, as these charges are incurred at the time of the original transaction.
You can move between plans at any time by contacting support — you don't need to cancel and re-subscribe.
For anything refund-related, reach our team at support@zylu.co or via WhatsApp and we'll help right away.
